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If you are having trouble logging in, it is possible that you forgot to logout properly (by clicking on the "Sign Out" button). We implemented this feature to protect your privacy and ensure continuous learning online. If you forgot to logout, you do not have to change your password. Our system automatically resets in 15 minutes, and you will be able to log back in at that time.

If you are a school user, please contact your account manager or write to us at usa@betterchinese.com.
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